ECookShop Reviews

I ordered a Weber master touch premium BBQ on Thursday online, paid the £8.50 Saturday delivery fee and it arrived before mid day. Great bit of kit and great service.
Keep it up

Online purchase of Kettler Garden furniture through Dawsons. Great service and unbelievably quick delivery. Used the finance option so thought I'd be waiting 7-14 days but no, it all arrived 2 days after my online purchase. Amazing!!! Was a lovely surprise to see the cushions included. Couldn't be happier. It's exactly what we were looking for. Thank you

Bought a BBQ and accessories from BBQ World, via Dawson's Department Store on Saturday and received my goods today. I was kept regularly updated on progress of my order. I needed to make contact with a query at the Service Agent on the call was exceptionally helpful. Product and service first class, would highly recommend.

We have just bought a Hartman patio set from the Dawson garden centr We contacted the on line department and they price matched. We received a confirmation email and it was delivered the following week. We also received email updates advising dispatch and the delivery day. When it arrived one of the studs in the table leg was faulty. Contacted customer service who dealt with it immediately and even the Hartman customer service dealt with it promptly. We’ve received the new leg and can only sat a big thanks to both Dawson and Hartman.

I recently purchased a BBQ from BBQworld.co.uk, Purchasing was easy and delivery was faultless and quick, unfortunately a part was damaged on arrival, I wouldn't think the part was damaged in transit based on packaging but at point of manufacture.
BBQworlds customer care was perfect, a single phone call and a couple of emails of pictures etc and a new one was on the way, I kept the old part so I could BBQ in the mean time, I would highly recommend and can't imagine going anywhere else for BBQ supplies in the future

I would rate Dawson's up there as one of the top companies to deal with, my kettler garden furniture was delivered and the only thing wrong with it was a scratch on the top of a chair so emailed them with photos and a new one was sent straight out and the other collected the same day. So nice to get efficient and friendly service, top marks.

Dreadful. Purchased a Barbecue but it arrived faulty. A month later and I am still waiting for it to be replaced. They couldn’t care less. This will end up as card dispute but it would have been nice if the store had given a damn. There is no phone number and the response time on messages is 5 days. Buy elsewhere, spend the £5 extra and buy from a reputable store.

[Amendment - on the site dawsonsdepartmentstore there is No phone number but you are right if I clicked onto the BBQ section the number is there. However I asked for an update days ago and yet one post to social media and you respond in hours. Just shows how bad this is]

Perfect service. Bbq was at a great price and delivered seamlessly. Would highly recommend.

Absolutely terrific company. My pizza oven does not disappoint. Excellent price. Delivered on time, kept me informed.

Excellent! Good price, quick delivery, carefully packaged and delivered. Thank you.

Ordered 6 piece dining set on Wed in-store and delivered following Thurs by TPN. Great price and a further 10% off in-store. Only negative was TPN driver did not call ahead!

Placed an order, got a good price and it turned up on time. No more to say really

This is the second time that I have ordered Kettler garden furniture from this store and have no complaints. Ordered a companion set on Sunday and it was delivered on Wednesday, well packaged and no faults. Very competitive pricing and I was kept up to date about the delivery. Would definitely recommend.

I placed an order through ecookshop.co.uk and didn't realise it was Dawsons until I got the confirmation. The service was beyond my expectation. The items I'd ordered arrived the next day despite living in mid Wales. The crockery was well packed and arrived in pristine condition. I'd have no hesitation using them again.

Kamado Joe BBQ

First time using Dawson's and was slightly worried by the number of negative views left on here but not only did my order go without a hitch Dawson's exceeded all expectations and delivered (DPD) within 24 hours of ordering - now that's impressive! The BBQ was well Packaged with handles on sturdy box that made transporting the bbq to the backdoor straight-forward.

Well done Dawson's and DPD - Would definitely use again. Recommended!